Ogun teacher tackles bank, online store as fraudsters empty account

Ogun teacher tackles bank, online store as fraudsters empty account

Ogun teacher tackles bank, online store as fraudsters empty account. A teacher, Comfort Mufutau, has lamented unauthorized debits to the tune of N215,000 from her Guaranty Trust Bank account for the purchase of recharge cards from an e-commerce store, Jumia Nigeria.

PUNCH Metro gathered that Mufutau wanted to transfer the sum of N5,000 to someone using her GTB mobile application when she discovered that her account had been emptied.

The 36-year-old said she immediately approached the bank’s branch in Sango, Ogun State, to lodge a complaint, adding that she requested her statement of account to trace the missing funds.

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While assessing the account statement, Mufutau said she discovered that the missing money was used in purchasing recharge cards on Jumia, adding that she never initiated the transactions.

She said, “On October 5, 2021, I was at home for the Teacher’s Day holiday and was about to transfer N5,000 to someone using my GT Bank app when I discovered that I could not see N215,000 in the account.

“I quickly went to the Sango 2 GTB branch to lodge a complaint. I told them to print my statement of account and we found out that my money was used to purchase something from Jumia. I contacted Jumia to look into the issue and its representative, Tomi, replied that the money was used in purchasing recharge cards.

“I asked for the number used in purchasing the recharge cards but was told that they did not have the power to release the customer’s details.

“In my GTB app, I saw that my balance remained N2,000 and I was also seeing a booked balance of N215,000 indicating that the money had been removed from my account because of an ongoing transaction.”

Mufutau said efforts to prevent the N215,000 booked balance from becoming successful, including blocking her account, proved abortive.

She alleged that the porosity of the bank’s system contributed to the unauthorized debits.

“It was later I started receiving debit alerts for transactions I never initiated. The recharge cards were purchased at N10,000, N50,000 in four places, and N5,000, making N215,000. A banker at the GTB head office told me that the first debit of N10,000 was used to test if my money could be withdrawn.

“I later received the debit alerts on October 7 and 8 for transactions done on the 4th and 5th. I did not give anyone OTP or initiate any transaction requiring OTP. Surprisingly, I saw seven OTPs I never initiated on my phone, but I was home alone and never received any call or gave anyone OTPs, so how was the transaction completed?” she queried.

PUNCH Metro learned that on October 7, 2021, Mufutau petitioned the head, legal department, GTB, regarding her case, but did not get a response.

The petition was titled, ‘Fraudulent disappearance of N215,000 in my GTBank account.’

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By Olumide Sekunowo

Content Author for @study4naija

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